Refunds and cancellation
Paid plans are sold by Paddle.com Market Ltd as merchant of record. Refunds are issued through Paddle, and this page describes when we ask them to issue one.
Cancelling
Cancel at any time from Settings, or by writing to us. Access continues until the end of the period you have already paid for. After that the workspace drops to the free allowance rather than closing: your documents, your review history and your exports stay reachable.
Refunds
- Within 14 days of a first payment, ask and we refund it in full, no reason needed.
- If the service did not work — extractions failing, the application unavailable for a sustained period — we refund the affected period whenever you noticed.
- A renewal you did not intend, told to us within 7 days of the charge and with the plan largely unused, is refunded.
Beyond that we look at what actually happened rather than at a rule. If you paid for something you did not get, say so and we will make it right.
Failed extractions are already refunded
You do not need to ask about individual documents. A document is charged one credit when it is accepted, and if the extraction exhausts its retries and delivers nothing, the credit is returned automatically and the return appears in your ledger. This is enforced by the billing records rather than by anyone remembering to do it.
How to ask
Write to canakyildz53@gmail.com with the email on the account. We reply within two working days. You can also raise it directly with Paddle from the receipt they sent you.